Is VAT included? Yes, all prices include VAT and at checkout, it will display taxes to show how much VAT has been paid.
Will all the colours of solid wood furniture be the same? Due to the nature of a product made with natural materials all weight and dimensions might vary from the given specifications as all products are handcrafted individually. This furniture piece is exclusively handcrafted using 100% solid fruit wood with no veneers or laminations whatsoever hence features like grain patterns, knots, minor movements or variations in size, colour, etc are natural occurrences and should not be treated as defects.
How do I input my sizes for a made to measure product? Buy the size above what you require from the drop-down menus and Leave the exact size in millimeters you need in the cart comment section width first. We will then have the blinds/curtains made to your exact requirements.
What if my order is out of stock? In the unlikely event we do not have the stock to fulfill your order we will notify you within 24 hours and offer you a full refund, alternatively, we can order your product if you are happy to wait.
I've ordered different types of products will they arrive together? We dispatch from different locations so your items may arrive in different parcels. Due to the nature of the products on the site it is not always possible to send together for example if you ordered a piece of furniture and a made to measure product, these are made to order and not from stock whereas the furniture is from stock and will be dispatched as soon as possible.
How long will my made to measure product take to arrive? In most cases, it takes 5-7 days but can take up to 12 days especially during busy times. You will be notified when your order goes to the factory for construction and again when we dispatch to you.
Are your made to measure blinds/curtains made abroad? No all our made to measure products are made in the UK.
I am not sure how to measure my window for blinds? Not a problem, check out our "measure/fitting guide" section below for helpful instructions.
Are the images on the site true colours of curtains and blinds? We have tried to replicate the true colours via digital scans but there may be some variation due different monitors/displays. If you are unsure please request a sample piece to check against your colour scheme by emailing firstname.lastname@example.org
Do you offer discounts for wholesale/bulk? Yes, simply email us with your requirements at email@example.com and we can tailor a quote just for you with no account required.